Privacy policy

This document contains the Privacy Policy and is related to the procedures and policy that govern the access to the site (the “Site”), and any products or services available on or accessible through it. The Site is under RECARGAPAY DO BRASIL SERVIÇOS DE INFORMATICA LTDA. responsibility, with headquaters at Rua Professor Atílio Innocenti, nº 165 - 5º andar - Vila Nova Conceição - São Paulo/SP, CEP 04538-002, enrolled under the CNPJ No. 11.275.560/0001-75 ("RecargaPay").

This document is an integral part of the Terms and Conditions. By agreeing to the registration Terms and Conditions, you accept the policies included herein.

We are committed to the protection of the confidentiality of your personal information.

01. Type of information we collect from our Users and how we use it

When you sign up in our Site, we request certain information, such as your name, postal address, email address, phone number and a password. We request the same information from our Users and partners. We may use your email address to send you special offers and promotions. You may request to discontinue receiving these offers at any time according to Section 3. We may contact you by phone but only if there is a problem with your order.

RecargaPay main objective when gathering personal information is to provide the User with a safe, customized and efficient experience. We use the information from our Users with the following purposes:

  1. To offer our services. RecargaPay utilizes Users’ information to help them process their orders and issue invoices, to offer new products or services rendered by our partners and vendors, provide customer service, answer User´s questions, send technical information or update services.
  2. To send messages from the Site. From time to time RecargaPay may send information and messages to Users regarding new products and services, with promotions and other data related to the services, which RecargaPay may consider important to the Users.
  3. To solve disputes. RecargaPay may disclosure User information in order to comply with the law and when RecargaPay, in good faith, may deem it necessary to release such information in order to investigate a fraud, an intellectual property violation or any other illegal activity for which RecargaPay or its Users may be held liable.

02. Correcting, Updating and Deleting Information

The Users have the right to access, edit their information and cancel their account by sending an email to When communicating with us please mention your name, postal address, email address, and the information you wish to update.

The Users ensure the accuracy and authenticity of the information provided and agree to keep it updated. RecargaPay requires the Users to update personal information as soon as possible if it changes.

If the User decides to cancel the account or if it becomes inactive, all the information is kept deactivated in our data bank. We store this information only if necessary to solve problems and to comply with our Terms and Conditions.

If RecargaPay carries out considerable changes to the way in which it manages data, RecargaPay shall notify Users by email, so that they may decide whether or not to accept the use of personal information in such a manner. If they do not accept such terms, the contractual relation shall be terminated and the information will be permanently deleted.

03. Obtaining and Using Information

If you do not wish to receive information regarding the orders you’ve placed or promotions in your email, you may opt-out of receiving them by following the instructions included in each communication or informative message, or by emailing at

04. User Personal Information Disclosure

RecargaPay shall never sell, rent, lease or disclose personal information to third parties in a manner that is inconsistent with this privacy policy.

Notwithstanding the aforementioned, the User acknowledges that RecargaPay may transfer all or part of the information to any of its subsidiaries and/or affiliates in any manner and at any time as it may deem appropriate.

In case of any business transition, such as a merger or acquisition by another company, or the sale of all or part of the assets, your personal information could be included in the transferred assets. We will notify users by email and/or by posting a 30-day notice on our Site regarding any change in the property or in the control of personally identifiable information.

05. Payment Information

When choosing “credit card” under the payment options on our Site, we will share the invoicing information with an external company which processes credit cards to invoice products and services to you. These companies do not withhold, share, store or use personal information for any other purpose.

All methods of payment offered will collect data and information from the User's credit card. The data will be encrypted and stored on specific servers, located outside Brazil. The User acknowledges and agrees to the storage of this information as specified.

06. Safety Measures

Safety is important to RecargaPay. RecargaPay uses all the appropriate measures that include state-of-the-art technology to protect the information obtained against non-authorized access, disclosures, amendments or deletions. These measures may include, among other, the encryption procedures, secure physical access and other convenient technologies. RecargaPay continuously reviews its safety systems and improves them as appropriate. RecargaPay uses servers to store Users’ information and authorizes access only to the personnel that need the information to carry out specific tasks.

Unfortunately, no data transmission on the Internet or wireless networks is 100% safe. Therefore, no matter how hard we try to protect your information, you must accept that there are limits to safety and privacy on the Internet which are beyond our control and that we may not guarantee safety, integrity and privacy of the information exchanged between you and us through our Site. Besides, we are not liable for third parties who can potentially read or manipulate data that is in transit.

07. Information from Other Sources

a) Cookies

The User acknowledges that RecargaPay uses “cookies” to improve and personalize the experience of Users on the Site. A cookie is a small data file which is stored on the User's computer to keep records. We use cookies on this Site. We do not collect personally identifiable information with the cookies; we use them to show the websites the users visited before ours and the time spent in them. We use cookies to personalize our Site and to update our services and offers. Furthermore, the cookies allow us to trace the number of Users registered in the Site and their activity. We do not relate the information we keep in cookies to any personally identifiable information you may send us while you visit our Site.

You may delete these cookies following the instructions in the "Help" file of your web browser. If you reject the cookies you may continue using the Site but your capacity to use some areas of our site – such as the purchase procedure – will be restricted. This Site uses third-party cookies to track visitors. The information we gather and share through this technology is not personally identifiable information. RecargaPay does not control the use of cookies by third-parties.

b) Record Files

As with most of the websites we gather certain information automatically and we store it in record files. This information includes the Internet Protocol Address, browser type, operating system, date/time stamp and Uniform Resource Locator (URL) of the sites that you have visited before visiting our Site, the time spent in them, and the use you make of our site.

We use this information which does not identify individual Users to analyze trends, to administer the site, to track Users’ movements around the Site, and to gather demographic information on our Users database as a whole. We do not relate data automatically gathered to personally identifiable information. The IP addresses will be used to personalize the contents of our homepage depending on your country of origin.

08. Recommend this site to a friend

If you elect to use our referral service to inform a friend about our Site, we will ask the name and email of your friend. We will automatically send an email to your friend inviting him/her to visit the Site. Then we will send promotions and new offers to your friend. We store your friend's name and email address only to monitor the referral program. Your friend may contact us at to have his/her data removed from our database.

09. Third Party Sites

The Site may have links to or from other websites.

The confidential and safety policies of the websites that include links to or from our Site are not covered by this Privacy Policy and RecargaPay cannot take responsibility for the content or privacy policies of those websites. RecargaPay does not control or guarantee that the products or services offered by third-party websites are useful, marketable or good quality. We advise you to read the privacy and safety policies If you visit other websites.

Changes to this Privacy Policy

In RecargaPay decides to modify its Privacy Policy, we will post those changes in this privacy statement, on the homepage and in other places we may consider appropriate so you are aware of what information has been changed, how we use it and under what circumstances.

We reserve the right to modify this privacy statement at any time, so please review it frequently.